The Fix Failed Payments Blog
Compliance, AI, and fair recovery.
Practical writing for collections professionals — on staying compliant, using AI responsibly, and treating consumers fairly.
Compliance
FDCPA Compliance in 2026: A Field Guide for Modern Collections Teams
Fix Failed Payments
FDCPA Compliance in 2026: A Field Guide for Modern Collections Teams
Federal rules, state overlays, and Reg F pull collections teams in three directions at once. Here's a practical way to keep every message defensible — before it's sent, not after.
AI & Product
How AI Is Reshaping Debt-Recovery Communications — Without Losing the Human
Fix Failed Payments
How AI Is Reshaping Debt-Recovery Communications — Without Losing the Human
Generative AI can draft a compliant first notice in seconds. The teams that win treat it as a drafting assistant with guardrails — not an autopilot.
Best Practices
Treating Consumers in Financial Hardship Fairly: A Practical Playbook
Fix Failed Payments
Treating Consumers in Financial Hardship Fairly: A Practical Playbook
Vulnerability isn't an edge case — it's a workflow. A structured approach protects consumers and your agency at the same time.
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